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FAQs / Help

Q: What is LiveUp?

A: LiveUp is a Lifestyle Membership Programme that brings you savings, speed and rewards from the top online companies in Singapore. More shiok savings. More exclusive promotions. More of the lifestyle services you love. All in one place.

 

Q: What are the benefits of the membership program?

A: Our benefits vary from our key partners and are subject to change. The current benefits are:


RedMart

  • 5% rebate on every delivered order.
  • 10% off instantly for your first order with LiveUp (min spend of $40). Discount reflected at checkout.
  • Member-only promotions

Lazada Singapore

  • Free and fast shipping store-wide, always
  • 5% rebate on every delivered order. Rebates will be in the form of store credits which you can use for your next order, capped at S$50.

TaoBao Collection

  • Free delivery on every order from Taobao Collection (taobao.lazada.sg)

Netflix

  • Enjoy 6 months of Netflix included with your LiveUp annual membership (First 2 months activated at start of LiveUp free trial, next 4 months upon continuing with LiveUp paid membership)

Uber

  • Get S$10 off every 10th ride, up to 12x per year
  • Enjoy exclusive Uber VIP access in Singapore

UberEATS

  • Refunded* delivery fee (S$3) for orders over S$35 (*Up to 4x per month)

Do look out for more partners and benefits which will continuously be updated and added.

 

Q: Who is eligible for membership and how can I become a LiveUp member?

A: Anyone in Singapore can become a LiveUp member! You can register via Lazada.sg or RedMart.com for a free 60-day trial using your credit card.


Q: Can I sign up for the program if I live outside of Singapore?

A: No, unfortunately at this time, LiveUp is limited to residents of Singapore only. If you are residing outside of Singapore, your membership may be declined.

 

Q: How much does the membership cost?

A: A LiveUp membership costs S$49.90/year. For a limited time, we are offering a year-long membership for S$28.80 for a limited time.

 

Q: Do I need a Lazada or RedMart account to become a LiveUp member?

A: At the moment, you require either a Lazada.sg or RedMart.com account to register for membership. You can sign up for an account on either platform. Guest checkout is not available. Please ensure you use the same email address when you log into both websites.

 

Q: Do I need to sign up separately for LiveUp membership with both Lazada.sg and RedMart.com?

A: No, if you sign up to be a LiveUp member, your benefits at Lazada and RedMart will both be activated automatically. Please ensure you use the same email address to log into your Lazada.sg and RedMart.com accounts to ensure the benefits are activated.


Q: Why do I need to provide credit card details when I sign up for LiveUp membership?

A:  We require your credit or debit card details to validate your payment details. Rest assured, your card will be charged only after the 60-day free trial. At the moment it is not possible to pay for your LiveUp membership via PayPal, Cash on Delivery or other payment methods. Your payment will be processed by either RedMart.com or Lazada.sg depending on the pathway that you registered for LiveUp.

 

Q: Is there a way for me to get my membership for free?

A: First-time LiveUp members receive a 60-day free trial.

 

Q: How long is the free trial?

A: Only for a limited time to celebrate our launch, the free trial is 60 days.

 

Q: Where I can find my membership status on Lazada.sg and RedMart.com?

A: You can find your membership status on the My Account tabs.

 

Q: How long will my annual LiveUp membership last?

A: Your 12-month membership will start after your 60-day free trial is complete, and renew every year until you cancel.

 

Q: Is membership renewal automatic?

A: Yes. However, you may choose to end your membership during the free trial if you do not wish to be subject to automatic renewal. Your payment will be processed by either RedMart.com or Lazada.sg depending on the pathway that you registered for LiveUp.

        

Q: Can I gift a membership to a family member or friend?

A: Gift memberships are currently not available.

 

Q: If I pay for a product with my rebate, will I get a rebate?

A: LiveUp members enjoy a rebate, based on the final price paid on your purchase. Rebates will be calculated off your total order value minus any returns, vouchers, and membership rebates used. For clarity, only the amount paid out of pocket by you will earn a rebate.


Q: How can I cancel my subscription?

A: We are sorry to see you go, but if you insist, you may click on the following links to cancel membership your LiveUp membership. However, any and all unused LiveUp membership credits, Netflix and Uber benefits will be forfeited upon cancellation of LiveUp membership.

If you registered via Lazada, cancel membership via https://www.lazada.sg/customer/account/membership/

If you registered via RedMart, cancel membership via https://redmart.com/liveup/account


Q: If I cancel my LiveUp subscription, what happens to my rebates and partner benefits?

A: Your subscription will still be active for the full subscription period. Hence, you are still able to enjoy the all the benefits that LiveUp offers until the end of the current subscription period. Do note that unused rebates expire when your membership expires.


Q: Will my subscription fees be refunded if I cancel my subscription after the trial period?

A: There will be no refunds for any paid subscription. However, your subscription will still be active for the full subscription period. You will be excluded from any further recurring membership renewal.

 

Q: Will you advise me when my free trial is about to expire?

A: Yes, we will send an email 5 days before it expires, to advise we will charge unless you opt out.


Q: How do I sign up for RedMart, Lazada, Netflix or Uber benefits if I am a LiveUp member?

A: Access your LiveUp account after you’ve completed the sign-up process. You may also redeem the benefits via the Welcome email you receive upon successful sign-up.

  • When you log in to Lazada using the same email address you used in RedMart, then LiveUp will automatically be detected.
  • When you click on Netflix, just sign up for a Netflix account or log in to your existing Netflix account.
  • When you click on Uber and UberEATS, you will be asked for your mobile number to sign up or log in.


Q: I lost my Welcome Email sent by LiveUp Team. How to unlock the benefits from LiveUp's Partners?

A: You can search for your Welcome Email:

1. Search by email subject "Welcome to LiveUp!" including your Spam/Junk folder

2. Search by Sender LiveUp <no-reply@liveup.sg>

If you still cannot trace your Welcome email, please send an email to help@liveup.sg with subject "Welcome Email Re-trigger" and include email address you used for login in the email body.

Once you have the "Welcome to LiveUp!" email, click to "Unlock" the benefits from LiveUp's Partners.

If you still need help after many attempts, please let our CS agent know through the Chat here


Q: I did not receive my benefits from a partner. How do I check on this?

A: For redemption of the benefits from our partners, please refer to the "Welcome to LiveUp!" email you receive upon successful sign-up, ensure you activate the benefits for the partners you want to activate from the links we provide in the Welcome email. You can follow the Activation Guideline via https://www.liveup.sg/activate.


Q: I discontinued LiveUp after my 60-day free trial ended because I lost my credit card. I want to resubsribe, how do I do so?

A: You can use this link https://www.liveup.sg/manage and choose either LiveUp Partner Lazada or RedMart to re-subscribe to the LiveUp Paid Membership. You will be directed to LiveUp page where you will be offered to try LiveUp 60-day for free. However, the 60-day free trial is a one-time offer to LiveUp member so you will be adding the Paid Membership to cart and check out with 1-year membership fee. At the check-out page, you are able to use the credit card saved in your account or you can add a new credit card to check out.


Q: How do I become a LiveUp partner?

A: For potential partnership enquiries, please send an email to partners@liveup.sg



LAZADA SINGAPORE


Q: What are the benefits LiveUp members enjoy on Lazada.sg?

A: LiveUp members on Lazada.sg will enjoy:

  • 5% rebate on every delivered order. Rebates will be in the form of store credits which you can use for your next order, capped at S$50.
  • Free & fast delivery store-wide, always. 
  • Free delivery on every order from Taobao Collection on Lazada.

 

Q: What are the benefits LiveUp members enjoy outside of Lazada.sg?

A: Additional benefits with other partners including RedMart, Netflix, Uber and UberEATS. Click here to find out more. 


Q: Where I can find my membership status on Lazada.sg?

A: You can find your membership status at https://www.lazada.sg/customer/account/membership/


Q: How long will my annual LiveUp membership last?

A: Your 12-month membership will start after your 60-day free trial is complete, and renew every year until you cancel.


Q: As a member, how can I use my rebates?

A: Use your rebates within 30 days from the date it is issued to offset the price of your purchase. Rebates earned from Lazada.sg can only be used on Lazada.sg

 

Q: When will my rebate be available?

A: Your rebate will appear once your order has been successfully delivered. Please allow up to 48 hours after delivery to update your account.

 

Q: How long is my LiveUp rebate valid?

A: Your rebate will expire 30 days after it has been issued.

 

Q: If I pay for a product with my rebate, will I get a rebate?

A: LiveUp members enjoy a rebate, based on the final price paid on your purchase. Rebates will be calculated off your total order value minus any returns, vouchers, and membership rebates used. For clarity, only the amount paid out of pocket by you will earn a rebate.


Q: Can I combine vouchers and rebates to make a purchase?

A: Yes, it's possible to combine your voucher and rebate to purchase the item. The voucher will be applied first, rebate second.

 

Q: Is there a minimum spend required to use my LiveUp store rebate?

A: No, there is no minimum spend required.


Q: Do I get free delivery as a member?

A: Yes, LiveUp members will always enjoy free and fast delivery.

 

Q: I stopped using my LiveUp account as I am now using my wife's one. Can I transfer my rebates to her account?

A: No, rebates are non-transferable at this time.

 

Q: Can I use my Lazada.sg rebates on RedMart.com?

A: At the moment, this is not possible. Rebates cannot be transferred between partners. Rebates cannot be exchanged for cash.

 

Q: Do I still get to choose between standard and express delivery, even if my delivery is free?

A: LiveUp members benefit from the fastest delivery options that also come for free. Available shipping options depend on product, seller, and destination.

 

Q: How much do I get back, and in what form, if I choose to return products after signing up for LiveUp?

A: If your return is accepted, you will get a full refund on your purchase as well as on your rebate credit, if any. Both amounts will be reinstated if you have not already used them for another order.

 


REDMART.COM


Q: How can I check my credit balance?

A: You can check your credit balance in your LiveUp account section in the RedMart Website & apps.

 

Q: I did not receive my credits from RedMart. What do I do?

A: Your credit are issued 2 hours post successful delivery of your RedMart order. If you have not received your credits at that time, contact us at help@redmart.com

 

Q: Can I be a member and still use other coupons or get group discounts?

A: Yes! You can still enjoy coupons and group discounts on top of your rewards as a member of LiveUp.

 

Q: Who can I email for enquiries?

A: Please contact help@redmart.com for your questions about your RedMart benefits.

 

Q: Is there a maximum amount of credits that I can earn per order?

A: While there are no caps on individual orders, RedMart reserves the right to instate caps on selected products. This means that some products will not qualify for accruing membership credits.

 

Q: Do I get RedMart credits if I order on Lazada and vice versa?

A: No, benefits are only given by the company that the purchase was done for.

 


NETFLIX


Q: How do I activate Netflix benefits as a LiveUp member?

A: After signing up to LiveUp, you will receive a Welcome email with a link to complete the activation process, choose it to "Unlock Netflix Subscription". 

  • If you are on a Paid Membership with Netflix, please log in your current Netflix account and redeem the Promo Credit given by Netflix.
  • If you are on a One-month Free Trial with Netflix, please log in your current Netflix account and redeem the Promo Credit given by Netflix. The Promo Credit from LiveUp will be applied after your one-month trial from Netflix.
  • If you are new to Netflix, please sign up to have a Netflix account to be able to redeem the Promo Credit given by Netflix. Please click "Unlock Netflix Subscription" in your Welcome Email sent by LiveUp Team to start.


Q: What are the discounts I get on Netflix if I join LiveUp?

A: LiveUp subscription is free for 60 days. You enjoy 2-month Netflix subscription during LiveUp free trial. Upon purchasing the one-year LiveUp membership, you will enjoy an additional 4-month Netflix (Standard plan with HD Available).


Q: How many promotional offers can I redeem?

A: You can redeem up to one (1) six-month promotional offer per qualifying purchase per Netflix account.


Q: What are the different plans Netflix offer?

A: Please refer to Netflix plans available in Singapore here


Q: What type of plan do I receive from Netflix if I sign up for LiveUp?

A: LiveUp member is eligible for Netflix gift Standard plan (2-screen + HD)


Q: How long the LiveUp promotion will last for my Netflix account?

A: Depends on your current Netflix subscription, the promotion will last according to your monthly plan (1-screen, 2-screen or 4-screen) and the day you redeem the Netflix gift from LiveUp. You can check the Netflix billing detail at https://www.netflix.com/BillingActivity

  • If you’re on 1-screen plan, you redeemed total 6-month Netflix gift, each month costs $10.98, you can enjoy the gift up to 7 months and 19 days 
  • If you’re on 2-screen plan, you redeemed total 6-month Netflix gift that equals to your current Netflix plan, each month costs $13.98, you can enjoy the gift for 6 months 
  • If you’re on 4-screen plan, you redeemed total 6-month Netflix gift, each month costs $16.98, you can enjoy the gift up to 4 months and 28 days


Q: My current Netflix account is being billed via iTunes or Google Play. Am I eligible for the promotion?

A: Customers who are billed for their Netflix account via iTunes or Google Play are not eligible to redeem promotional offers.


Q: Can I link with another email as my current account with Netflix is not the same email as my Lazada or RedMart account?

A: When you click "Unlock Netflix Subscription" in your LiveUp Welcome email, you need to log in to your current Netflix account. Email you signed up with LiveUp does not need to be the same with the email used for Netflix.

 

Q: What happens after I have used up my Netflix gift subscription?

A: 7 days before your promotional offer is depleted, you will receive an email alert from Netflix. If you had an existing Netflix account with a method of payment on file with Netflix, your account will be charged a monthly fee once the value of your promotional offer runs out. If you started your Netflix account with this LiveUp promotion, you will be billed for your Netflix membership by LiveUp once your six-month promotional value runs out. If you do not wish to continue your Netflix subscription, please log in to Netflix here to cancel your Netflix membership.


Q: I can't apply the netflix gift through the activation links in welcome email. 

A: This Netflix gift is available for customers who are billed for their Netflix account with credit card. The Netflix payment via iTunes or Google Play are not eligible to redeem this promotional offer.

To be able to redeem the Netflix gift, you can change your current payment method following these steps: Log in to your Netflix account, Account >> Update payment info >> Credit or Debit Card >> Update Payment Method. Once your payment method is updated to Credit card/Debit card, you can proceed the redemption in the email sent by LiveUp Team again.

 

Q: How do I manage my Netflix subscription?

A: You can manage your Netflix account details at netflix.com/YourAccount



UBER


Q: What benefits do I get on Uber?

A: You will get S$10 off every 10th Uber ride, up to 12 times per year. Additionally, you will get access to LiveUp VIP rides, which matches you with better drivers for the same price of an uberX.


How do I activate Uber benefits?

After signing up to LiveUp, you will receive a Welcome email with the link to complete the activation process.

Step 1: Click on button "Unlock Uber & UberEATS benefits"

Step 2: You will land on the transition page, do click on yellow button "Unlock Uber & UberEATS benefits" then choose either Option A or B to continue

Option A: input the phone number of your Uber account to activate the ride type "LiveUp VIP" from LiveUp

Option B: enter the unique promo code provided in the transition page to activate the ride type "LiveUp VIP" from LiveUp

This 2-step activation will activate both Uber and UberEATS benefits.


Q: Do you have to be a new user to Uber to enjoy the benefit?

A: You can enjoy LiveUp benefits with the current Uber account if you register with the same phone number. If you are new to Uber, you will be re-directed to create an account first.


Q: Can I link my current account with Uber which is not on the same email as my Lazada account?

A: It is linked to your phone number. When you click on Uber in the "Welcome to LiveUp" email, you will be asked for your mobile number to sign up or log in.

If the Uber sign up page does not open after clicking to unlock Uber benefits in the "Welcome to LiveUp!" email. Please try again in 1 to 2 hours or change your Wi-Fi connection to 4G connection or vice versa.


Q: How can I identify if the Uber x LiveUp benefit is activated?

A: You can check either 3 things to see your Uber x LiveUp promotion has been activated:

1) you see the Ride Progress bar in the booking screen

2) you see "LiveUp VIP" appears as Premium ride 

3) you see LiveUp rewards details in Payment >> Payment & Rewards 


Q: Am I able to apply Uber promotions for LiveUp VIP?

A: All new promotions valid for UberX will be applicable to LiveUp VIP. Please note that Uber promo codes are applied in reverse order, and the most recently added promo code will be applied to your current or next trip.

For more information, please see: https://help.uber.com/h/f9120b9c-e841-4077-b49d-ef30faf8c733


Q: I signed up for LiveUp and tried to unlock the Uber benefits, but accidentally typed the wrong phone number?

A: In Uber App, choose Help >> Account and Payment Options >> Uber x LiveUp benefits >> go to the end of the page, leave your inquiry and click SUBMIT.


Q: I applied the Uber promo code with LiveUp a while ago, however it stopped working now and my Ride Progress bar disappeared.

A: Please make sure you're using the latest version of Uber App and try again to see if the issue resolved. If the issue still occurs, please send the two screenshots to help@liveup.sg

Screenshot 1: Uber App >> Payment >> Payment Rewards

Screenshot 2: Uber App >> Payment >> Promotions


Q: My $10 won't apply to my trip

A: As a LiveUp member, you get $10 off every 10th ride, up to 12 times a year, with LiveUp VIP access in Singapore. Uber promo with LiveUp is only available on Personal profile, you may want to switch if you are using Business or Family profile. Please make sure you book your rides under Personal profile in order to have your rides counted accordingly so you could get $10 off your each 10th trip.

Valid promo codes are automatically applied in reverse order. You will be unable to select preferred promo code when you add more than one. Instead, the most recently added promo code will apply first. Kindly see Uber FAQ about promo codes https://help.uber.com/h/f9120b9c-e841-4077-b49d-ef30faf8c733.

If you don't see the discount after finishing every 9 trips, please claim it to Uber for adjustment.

In the Uber App, choose: Help >> Account and Payment Options >> Uber X LiveUp benefits >> Leave a note at the end of the page with the content you need support, add the support screenshot to your claim, click SUBMIT.



UberEATS


Q: How do I activate UberEATS benefits?

A: If you already activated Uber benefits, you do not have to activate UberEATS benefits as it's the same Uber account. If you have not activated benefits from Uber, you can prefer to Activation Guideline via https://www.liveup.sg/activate


A: Can I link my current account with Uber which is not on the same email as my Lazada or RedMart account?

A: It is linked to your phone number. When you click on Uber in the "Welcome to LiveUp" email, you will be asked for your mobile number to sign up or log in.


Q: How will I receive my delivery fee refund?

A: As a LiveUp member, you're entitled to a S$3 delivery fee refund for order over $35 with UberEATS. A discount will be applied on your next UberEats order in the next 24 hours. Kindly understand this deduction will show in your email receipt, not in the UberEATS app. 

If you don't see this deduction in your Email Receipt, take a screenshot of it and kindly claim for adjustment: In UberEATS App >> Past Orders >> browse to the issued order >> Get Help >> Issue with a delivered or past order >> My promo code didn't applied >> In the screenshot of Error, please attach the screenshot of your Email Receipt you did not have the $3 discount.


STILL CANNOT FIND YOUR QUESTION?

Please let us know via help@liveup.sg



More discounts, promotions, rewards, savings for LiveUp members

A unique lifestyle membership programme for the digitally savvy Singapore consumers that's all about more discounts. More rewards. More shiok savings. More exclusive promotions. All in one place.


LiveUp is targeted at supporting the lifestyle of the digitally native consumers by consolidating frequently used lifestyle services into one programme, partnering with recognizable brands under the Alibaba Group such as Lazada and RedMart, as well as other eminent brands Netflix, Uber, UberEATS. LiveUp aims to ease the lives of digital consumers and enable them to live up!


Enjoy LiveUp Benefits from our Partners: Lazada, RedMart, Netflix, Uber, UberEats

To enable consumers to live the LiveUp way, subscribers enjoy a 60-day free trial. Additionally, early subscribers enjoy a limited time offer of SGD 28.80 (U.P. SGD 49.90) for their annual membership which allows them to enjoy the following benefits:

- 5% rebate & free, fast delivery storewide on Lazada (including TaoBao Collection)

- 5% rebate & members-only promotions on RedMart

- 6-months gift subscription on Netflix  with LiveUp annual membership

- SGD 10 off every 10th ride on Uber & Exclusive Uber VIP Access  (i.e. exclusive access to the newest cars and best drivers, at the same price as UberX)

- Free deliveries on UberEats


These benefits are designed to make the lives of consumers easier; in the way they travel, shop and entertain themselves. This is the first partnership of its kind, in Singapore, Southeast Asia and globally. Sign up now to enjoy the most prime benefits from the most established digital lifestyle services in Singapore.

© Loyal Lion Pte Ltd 2017